Refund Policy

We know that sometimes people change their minds, and that’s okay.  Its why we offer a full refund for most of our items as long as they are returned to us new, unopened and undamaged within 21 days of the initial delivery to you. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).  

Should the item in question arrive on our doorstep outside of the 21 day return policy period, but within 30 days of the initial delivery to you, we will be happy to offer you a store credit, valid for up to 2 years.

The items that fall outside of our Refund & Return Policy are Sale or Clearance items.

We cannot cancel a made-to-order item once our manufacturer has received your order. Subsequently we cannot cancel a shipment from our warehouse once shipment has been processed, the items will still be shipped to you. However, you are free to return any unwanted and unused/undamaged items at your expense within our 21 days return policy.

To initiate the return process, please contact us with your order details, invoice number and reason for return and we will be in touch quickly to get the ball rolling. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will most likely ask you to provide proof-of-purchase before providing you with the return address. Once your return is received and inspected, we will notify you that we have received your returned item and let you know of the outcome (most of the time we expect this to be good news).  Upon approval, your refund will be processed and a credit applied to the original method of payment.

Usually our return and refund process will take up to 14 business days.

We want our customers to enjoy their shopping experience with SaltynSweet and that includes taking the hassle out of returning unloved items. So if you have any questions related to our Refund & Returns Policy, please drop us a line and we’ll do our best to answer all your questions.